WE Mark Shipping & Delivery Charges
WE Mark Return Policy
Customers can return the product within 7 days from the date of delivery and the shipments which weren’t delivered to the customer get converted to an WE Mark gives sellers all the information they need to manage their customer returns or RTOs (Return to Origin) along with details on compensation and charges levied for each return/RTO. We have best-in-class tools to help our sellers track and manage their returns, get order or product level data as well as detailed shipping tracking, payment and order history.
Return Shipping Fee
If a customer returns a product, then the seller is charged a return shipping fee based on the weight of the shipment.
If an order is not delivered to a customer and gets converted to an RTO (Return to Origin), the seller will not be charged any additional fee for shipping.
All return & RTO related charges can be tracked & managed using different tools that are provided to WE Mark sellers.
Please note that for some exceptional cases, the return shipping fees can be waived off.
Cancellation Policy on WE Mark
No Cancellation Penalty
In order to maintain a good customer experience for customers, it is important for you to ensure that the products you have listed on WE Mark are in stock and available to ship. However, we understand that there could be delays that are out of your control leading to late dispatch or order cancellation. In that case, WE Mark will not charge any penalty to you so you can continue to sell online without any tension.